About Us & More

Contact:

Text or Call us at 713.305.7881

About Us:

Long Made is a lighting studio based in Houston, Texas. Every light fixture is designed and meticulously handmade to order by us. What started as a way to outfit our home with a light turned into a love and eventually led to the creation of Long Made in 2015. As our unique collection grows, we draw on our inspiration of classic mid-century, industrial, modern and minimalist design, combined with a passion to make timeless heirloom quality products.

Long Made's obsession with quality and customer service have paid off. These days our small company is shipping all over the world, supplying fixtures for homes, boutique hotels, restaurants and more.

All of our designs are made with heavy gauge solid brass or steel and are hand crafted with unique in-house finishes and materials, custom-made or sourced in the United States.

Trade Pricing:

Back when we originally set our prices, we decided to put our best price upfront for all and bypass the wholesale/retail model. Because of this, our final pricing can be found on our website. The best way to get a quote is to simply enter all the items you need into your shopping cart and it will calculate a total, including shipping based on your location and the final weight of the package. Shipping discounts are automatically given when ordering more than one item at a time. Whenever you are ready, you'll be able to submit your order there.

Returns & Exchanges:

Since it's hard to get it right the first time, we accept returns and exchanges so you can order with peace of mind. However, since all lights are made to order just for you, orders of five or more items or customized fixtures are non-returnable. Qualifying return or exchange requests must be submitted for approval within 14 days of receiving the product. Items must be sent back within 30 days of delivery. A 15% return fee is applied and shipping fees are non-refundable.

If a cancellation is needed please contact us within 24 hours of placing your order.

In the rare event your product arrives damaged, we will fix the issue at no cost to you. However, please keep original packaging and contact us within 24 hours. We may need photos of the boxes and product to file a claim with Fedex, USPS or UPS.

Lead Time:

Every fixture is carefully made-to-order just for you! Most orders ship within 3-7 weeks, plus 2-5 days for domestic shipping and 3-10 days for international.

Because we are a small company, our lead times can vary depending on our current production backlog. Feel free to email us anytime for your order status.

We offer rush shipping if needed for 25% of your order total, which is non-refundable. Please let us know if your project is on a tight deadline and we will let you know if rush shipping is needed based on the current backlog. Regardless, we always do our best to accommodate. We get it!

International Orders:

Compatibility: Our hardwired fixtures are rated for up to 240 volts unless noted otherwise. Plug-in fixtures come with North American shaped wall plugs that are rated for up to 120 volts. All fixtures come with E26 or GU10 sockets and wiring rated for up to 240 volts unless customized. We recommend discussing with your local electrician about what may be needed (sockets or wall plug swap outs by your qualified electrician) in order to convert our North American fixtures for use in your country. We do offer E27 European sockets as an upgrade on most hardwired fixtures. Please add the E27 European Socket Option to your shopping cart when ordering if you wish to outfit your order with E27 sockets (one per fixture). If you are ordering a plug-in fixture you will need to have the wall plug swapped out by a qualified electrician locally and possibly have other modifications made.

Shipping: Keep in mind the shipping fee paid at checkout is only for the cost of shipping the order and will not include import taxes and fees your country may collect from you before or after delivery. Be informed about your country's import fees if applicable and prepare to pay them so your package delivers without issue. We ship most international orders tracked and insured via United States Postal Service (USPS) Priority Mail but also offer UPS delivery for larger orders. If you prefer UPS delivery, contact us prior to ordering for pricing.

UK customers - Once your package is shown to be in customs via the tracking updates on usps.com, Parcel Force will take over delivery and will mail a customs invoice to your shipping address to be paid prior to delivery. You can pay that by contacting Parcel Force with your USPS tracking code.

Depending on where you live, USPS will hand off the order to your country's postal system or partner courier to make delivery and collect import fees if required.

UL Listing Third-party Service:

Many of our fixtures that don't have movable joints can be given a UL certification sticker for additional fees thru a third-party service option. Because not every project requires it, fixtures will not automatically come UL listed. Let us know if your project requires it and we will send a quote. Minimums apply.

Custom Finishes & Components:

Checkout our Finishes Page.

All designs can be customized.

We offer various socket options including our standard E26 sockets, GU24, GU10, and European E27 sockets.

We offer a variety of finishes, including hand brushed raw brass and oxidized brass and steel, a wide range of powder coated colors, polished and brushed plated nickle, raw steel sealed or left ready to rust, raw copper and aluminum, as well as various glass globe finishes.

Custom lengths and sizing as well as mounting options are also available.

Installation Guides:

Installation instructions for our hardwire fixtures.

Installation instructions for plug-in wall fixtures.