Terms & Conditions & Privacy Statement

Long Made Co., LLC
Thank you for looking at our lamp listings! We hope to sell you a lamp that you will love and use for many years to come! We hope that the following Terms and Conditions will help you understand more about the products we make and sell and the conditions you accept upon purchasing them. 
Technical Specifications:
While all our light fixtures are made with UL-approved light sockets, the finished products themselves are not UL-listed unless otherwise noted. Certain fixtures can be UL listed, as noted in their description, as an extra service upgrade for projects that require it. Not all projects require it, so we do not offer the UL listed status automatically. All of our light fixtures are for indoor dry locations only. Only use LED 11 watt max bulbs in our fixtures. Standard incandescent bulbs can get too hot for our fixtures and shades which may damage the light or be too hot to touch, and even be a fire hazard.
Trademarks and Branding:
The images on this site, the Long Made Co product configuration, and the Long Made Co brand are not to be used without express permission. © 2020 Long Made Co. LLC. All rights reserved.
Merchandise Pricing:
All prices displayed on this site are quoted in U.S. dollars and are valid and effective only in the United States. All prices are subject to change without notice.
Merchandise Availability:
All items are subject to availability and prior purchase.
General Provisions:
These terms and conditions of use apply to any first sales of our products, whether purchased from this site or whether sold through a third-party site. These terms and conditions shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflicts of laws provisions. The sole and exclusive jurisdiction for any action or proceeding arising out of or related to these terms and conditions of use shall be an appropriate State or Federal court located in Harris County, Texas and you hereby irrevocably consent to the jurisdiction of such courts. If for any reason a court of competent jurisdiction finds any provision of these terms and conditions of use, or a portion thereof, to be void or unenforceable, that provision shall be enforced to the maximum extent permissible so as to effect the intent of these terms and conditions of use, and the remainder of these terms and conditions of use shall continue in full force and effect. These terms and conditions of use constitute the entire agreement between you and the Company with respect to the subject matter hereof, and supersede all previous written or oral agreements between the parties with respect to such subject matter. No waiver by either you or the Company of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. The section headings used herein are for convenience only and shall not be given any legal import.
Order Returns/Cancellations:
We accept returns and exchanges so you can order with peace of mind. However, since all lights are made to order just for you, orders of five or more items or custom fixtures are non-returnable. Previously installed fixtures are non-returnable. Because our lights are hand made just for you, a 15% restock fee is applied to all returns and shipping fees are non-refundable. Qualifying return or exchange requests must be submitted within 15 days of receiving the product. Items must be sent back within 30 days of delivery. If a cancellation is needed please contact us within 24 hours of placing your order. In the rare event your product arrives damaged, we will fix the issue at no cost to you. However, please keep original packaging and contact us within 24 hours. We may need photos of the boxes and product to file a claim with Fedex, USPS or UPS.
Limited Warranty and Limitation of Liability Policy:
We pay great attention to detail and use only the highest quality parts. Each lamp is made by hand and is tested and inspected before being shipped to you. While our lights can be found in hundreds of homes, cafes, bars, and retail stores around the world, and while we take great pride in the quality and safety of our light fixtures, they are not UL listed and it is the customer’s responsibility to check with a building contractor or local electrical inspector for approval before use. Long Made Co LLC guarantees to the original purchaser that, at the time of delivery, our products are free from defects in materials and workmanship. That being said, we are not liable for any damage to persons or property caused by these products, and you agree that, by purchasing or using our products, our maximum liability to you in the event of any damage is the monetary value of the product that was purchased from us
California's Proposition 65: 
Entitles California consumers to special warnings for products that contain chemicals known to the state of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. We care about our customers' safety and hope that the information below helps with your buying decisions. Warning: Some products can expose you to plastic electrical cords or small plastic components and other items which are known to the State of California to cause cancer and birth defects or other reproductive harm. For more information, visit www.p65warnings.ca.gov/. Wash hands after handling products.
Privacy Statement:
Through this website, you will be able to purchase Long Made Co., LLC (Long Made) products. We ask for information such as your name, billing and shipping address, telephone number, email address and payment card information in order to process your purchase, confirm your order and ship the items to you. If you elect to be added to the Long Made email list, we may use your contact information to communicate with you about our products, services and promotions. You have the opportunity to create a personal shopping account with Long Made, which allows you to shop faster and easier. Using a user name and a password of your choice, you may access your account online at any time to add, delete, or change information. In creating this account, you authorize Long Made to store your name and email address. Should you elect to do so, you may also include in your "My Account" your telephone number, payment card information, and shipping and billing addresses. If you choose to include such additional information then you are also authorizing Long Made to store such information until such time you elect to change or delete it. Each of these options is for your convenience only. Like most websites, we use automatic data collection technology when you visit our Site to record information that identifies your computer, to track your use of our Site, and to collect certain basic information about you and your surfing habits. This information includes information about your operating system, your IP addresses, browser type and language, referring and exit pages and URLs, keywords, date and time, amount of time spent on particular pages, what sections of a website you visit, and similar information concerning your use of the Site and the Service. Additionally, like most websites, our Shopify websites use cookies to collect information via Shopify. Cookies are small data files which are placed on your computer or other devices (such as smartphones or tablets) as you browse our websites. They are used to 'remember' when your computer or device accesses our websites. They allow computers to remember whether you are logged in to the site and what items you had in your shopping basket. Cookies are essential for the effective operation of our website and to help you shop online. They are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere. If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding our customer service requests or your order. For example, all registered users may receive a welcoming email to confirm their registration. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service. Further, when you place an order on our website you will make payment for the goods or services you have ordered. In order to process your payment we use a third party payment processor (Shopify Payments) and they’re fraud gateway to ensure that your order is not fraudulent. Your payment will be processed by Shopify Payments. Shopify collects, uses and processes your information, including payment information, in accordance with their privacy policies. You can access their privacy policy off their website at Shopify.com.


Updates to this Policy:
We may, from time to time, update this policy. Notice of material changes to our privacy practices will be posted at this site. We strongly encourage you to periodically review these terms and conditions in order to keep apprised of our current terms and conditions.